LucidLink operates two separate support portals to manage tickets for different product versions. Because these brands are distinct, tickets submitted on one portal will not appear in the My requests section of the other portal.

If you cannot find a previously submitted ticket, you are likely viewing the incorrect support brand.

Switch support portals

To check your ticket history on the alternative portal, use the brand switcher located in the top header.

1. Open your current support page:

   • New LucidLink: https://support.lucidlink.com/hc/en-us/requests

   • LucidLink Classic: https://support-classic.lucidlink.com/hc/en-us/requests

2. Locate the navigation header at the top of the page.

3. Click the appropriate switching button based on your current view:

   • If you are on the Classic portal, click Switch to New LucidLink.

   • If you are on the New portal, click Switch to LucidLink Classic.

4. Click your profile icon in the top right corner.

5. Select Requests to view your submitted tickets for that specific brand.